On 13 February 2025, Commission Delegated Regulation (EU) 2025/294 of 1 October 2024 supplementing Regulation (EU) 2023/1114 of the European Parliament and of the Council with regard to regulatory technical standards specifying the requirements, templates and procedures for the handling of complaints by the crypto-asset service providers was published.
The Regulatory Technical Standards (“RTS”) have been developed on the basis of Article 71(5) of the MiCA Regulation[1]. They aim to clarify the requirements, templates and procedures for the handling of complaints by the crypto-asset service providers.
The content of the above-mentioned legal act can be consulted at the following link:
https://eur-lex.europa.eu/legal-content/EN/TXT/HTML/?uri=OJ:L_202500294
[1] Regulation (EU) 2023/1114 of the European Parliament and of the Council of 31 May 2023 on Markets in crypto-assets and amending Regulations (EU) No 1093/2010 and (EU) No 1095/2010 and Directives 2013/36/EU and (EU) 2019/1937 (OJ L 150 9.6.2023, p. 40).