Declaration of accessibility for the fintech.gov.pl website

The Office of the Polish Financial Supervision Authority (UKNF) commits to ensuring accessibility of the https://fintech.gov.pl website in accordance with provisions of the Act of 4 April 2019 on Digital Accessibility of Websites and Mobile Applications of Public Entities.

https://fintech.gov.pl is a website belonging to the Department of Financial Innovation FinTech, established by the UKNF.

Declaration of accessibility applies to https://fintech.gov.pl website.

• Date of website’s publication: 2025
• Date of the last significant content update: 28 October 2025
• Date of preparation of this declaration: 28 October 2025
• Date of the last review of the declaration: 28 October 2025

Compliance status

The website https://fintech.gov.pl is partially compliant with the requirements set out in the Act on Digital Accessibility of Websites and Mobile Applications of Public Entities, due to the non-compliances and exemptions listed below.

Non-compliance with the digital accessibility requirements

1. Certain graphic elements (e.g. logos, decorative graphics) may not have unambiguous alternative descriptions (alt text) or these descriptions do not specify the element’s function. Elements marked as “Image” appear in the footer of the website, which may make it difficult for screen reader users to understand the content.
2. Links referring to content on social media may direct to external websites (LinkedIn/Facebook/X) that do not always meet the digital accessibility requirements and are beyond the control of the UKNF.
3. The multi-level menu structure may be difficult to operate for keyboard users and screen readers, e.g. due to the necessity of expanding the menu
4. The lack of dedicated “skip link” mechanism (a quick jump to the main content) visible at the beginning of the page may require keyboard users to repeatedly click through the header and the menu.
5. Some materials linked from the website (e.g. reports, studies, warnings, communications) may be published as PDF files or graphics originating from other sources that are not always fully digitally accessible (e.g. lack of text layers, lack of alternative descriptions for charts). This is often historical or externally sourced content.
6. Lack of availability of a sign language interpreter via electronic communication means.

Content unavailable due to excessive costs

• Certain older educational materials and archival PDF files may not meet all accessibility requirements (e.g., lack of text readable by screen readers). Retroactive adaptation of all documents would require a repeated preparation of a large number of materials, which at this moment would constitute an excessive burden within the meaning of Article 8 of the Digital Accessibility Act.
• In case of a need to obtain a specific material in a digitally accessible form (e.g., alternative description of an infographic, text transcript of a video material) – please contact us; see the "Feedback and contact information" section.

Content excluded from the accessibility obligation

• Content originating from external websites and media is subject to exclusion as content originating from a third party, over which the UKNF does not have full editorial control.

Preparation of the Declaration of Accessibility

The declaration was prepared based on a self-assessment of the fintech.gov.pl website and a manual check of basic WCAG 2.1 criteria at the AA level (including header structure, keyboard navigability of the menu, presence of alternative texts for images, contrast, text scalability). The review was carried out on October 28, 2025.

The declaration will be updated following the implementation of technical changes improving accessibility.

Facilities and Action Plan

On the website:

• Content is divided thematically (News, Innovation Hub, FinTech Support, UKNF for the market, MiCA) and a search engine has been added, which facilitates finding information quickly;
• Headings and text descriptions are used for sections (e.g., "Innovation Hub", "Virtual Sandbox"), which helps screen reader users understand the context;
• Accessibility settings are made available, i.e.:
  • Screen reader (text-to-speech);
  • Font size adjustment;
  • Dyslexia-friendly font;
  • Grayscale;
  • Cursor magnification;
  • Hide images;
  • Text spacing adjustment;
  • Zoom level adjustment;
  • High contrast.
• Quick "back to top" button.
• Email contact for the FinTech team is clearly indicated in the footer of every subpage: fintech@knf.gov.pl.

Planned actions:

• Supplementing alternative descriptions of graphics and illustrations where possible;
• Successive improvement of the accessibility of older files upon user request;
• Simplification of keyboard navigation and improvement of focus visibility (highlighting the active element) in the menu.

Keyboard Shortcuts

No additional (custom) keyboard shortcuts have been defined on the https://fintech.gov.pl website. The service can be operated using standard browser shortcuts and the Tab key for navigating interactive elements.

Feedback and Contact Information

If:

• you notice a problem with the digital accessibility of this page,
• you want to report a need for specific information to be made available in a digitally accessible form (e.g., text instead of a graphic, a transcript of video material, a PDF file in a format readable by a screen reader),
• you want to request that digital accessibility be ensured for a specific element of the page,

please contact us:

E-mail address for reporting digital accessibility problems: fintech@knf.gov.pl

UKNF Contact Phone Number (Helpline): +48 22 262 58 00 (Helpline of the Office of the Polish Financial Supervision Authority).

Correspondence address / Office Headquarters: Urząd Komisji Nadzoru Finansowego ul. Piękna 20 00-549 Warszawa NIP (Tax ID): 521-340-29-37.

In the report, please provide:

• your first and last name,
• method of contact (e.g., phone number, e-mail),
• the exact address of the subpage or material the accessibility problem concerns,
• a description of the problem and the preferred, most convenient way for you to receive the information (e.g., in text form, audio recording, large print).

We will respond as quickly as possible, no later than within 7 working days from the date of the receipt of the report. If we are unable to ensure accessibility within this period, we will inform you of the reasons and indicate a new deadline by which accessibility will be ensured or propose an alternative way to access the information. This new deadline will not be longer than 2 months from the date of the report.

Appeals Procedure / Complaints

If:

• we refuse to ensure the digital accessibility of the indicated page element, or
• we propose an alternative way of access that is not acceptable to you,

you have the right to file a complaint to the management of the Office of the Polish Financial Supervision Authority.

The complaint can be sent:

• by post to the address: Urząd Komisji Nadzoru Finansowego ul. Piękna 20, 00-549 Warszawa,
• or by e-mail to the address: knf@knf.gov.pl (general address of the UKNF).

After exhausting the procedure indicated above, you may apply to the Commissioner for Human Rights (Rzecznik Praw Obywatelskich).

Architectural Accessibility

Headquarters of the Office of the Polish Financial Supervision Authority Urząd Komisji Nadzoru Finansowego ul. Piękna 20, 00-549 Warszawa.

Information on architectural accessibility (entrances to the building, elevator access, parking spaces for persons with disabilities, possibility of entering with an assistance/guide dog, availability of toilets, etc.) is published by the UKNF in the Public Information Bulletin (BIP) / office materials. Persons with special needs who plan to visit the UKNF building at ul. Piękna 20 in Warsaw are asked to contact us by phone in advance at +48 22 262 58 00 to arrange support on-site.

Information and Communication Accessibility

A person with special needs may:

• report the need to ensure contact in an alternative form (e.g., in Polish Sign Language [PJM], in a simplified form, using e-mail instead of a telephone conversation),
• ask for materials in an adapted format (e.g., text version of a graphic/infographic, high contrast version).

Such needs can be reported to the e-mail address fintech@knf.gov.pl or by telephone.

Mobile Applications

At the time of preparation of this declaration, the UKNF does not make available a dedicated mobile application regarding the https://fintech.gov.pl website. (If such an application is launched, its accessibility declaration will be published separately).